New Webcasting Customers

Welcome to Lumen Webcasting

Lumen Webcasting makes delivering professional, polished, and dynamic webcasts easy. You have access to all of the following features and more:

Endless ways to broadcast

Easy and customizable event creation and communications

Share content during your event

Event replay management

Event management services and additional features

Let our team of webcasting experts provide professional event management and transcription services and guide you in every step of your webcast, from booking to running the event. You must request Standard or Premium Assist to request additional features for your event. You can request:

Schedule your event first and then request additional features and assistance with the Additional Features Request site.

Get started

Here are some resources to help you get ready:

Webcasting Feature Summary

Webcasting Plan Features

These features are included or can be added to your plan by request. You must upgrade to the next plan level to request a feature that is not available for your plan.

Feature Description Pro Broadcast UC Edition
Administrator Logins Webcast administrators with access to the account. The number of administrator logins varies by plan. 2 logins 3 logins 5 logins (UC Edition 1000)
6 logins (UC Edition 3000)
Additional Logins Increase the number of administrator logins for your webcast account. Add-on Add-on Add-on
Event Capacity The maximum number of viewers who can attend an event. Capacity varies by plan. 300, 500 1000, 3000 1000, 3000
Included Packages Every Lumen Webcasting plan includes add-on packages (feature sets) you can select at no additional cost. The number included varies by plan. 1 package 2 packages 3 packages (UC Edition 1000
4 packages (UC Edition 3000)
Live Events Broadcast an event from a live telephone audio or video source at a scheduled date and time. Live events are automatically recorded. ✔ ✔ ✔
On-Demand Events Create a pre-recorded event that viewers can access any time for up to a year. ✔ ✔ ✔
Simulated Live Events Simulated Live allows for previously recorded or uploaded content to be broadcast to viewers at a selected date and time, appearing as if the content is live. ✔ ✔ ✔
Broadcasting Options The ways you can record and broadcast the Live event. Broadcasting options vary by plan. Telephone audio only  Telephone audio, single webcam  Telephone audio, single webcam, Encoder, VCU 
Telephone Presenters broadcast the event audio with a telephone or VoIP connection. Up to 20 presenters can stream their audio simultaneously. ✔ ✔ ✔
Single Webcam

Presenters broadcast from one connected webcam. To broadcast from multiple webcams or other media sources, consider selecting the Video Bridge package.
✔ ✔
Encoder & VCU Use your own RTMP-compatible encoder or video conferencing system to send your video stream.

✔
Registration Confirmation Email Automatically send viewers a confirmation email with the event details after they register for the event. ✔ ✔ ✔
Event Reminder Email Automatically send registered viewers a reminder email with the event details 24 hours before the event. ✔ ✔ ✔
Calendar Reminders Include a calendar file attachment on the registration page and in event reminder emails. Viewers can download the calendar file and save the event to their calendars. ✔ ✔ ✔
Presenter Chat Chat with other presenters in the Live Studio during the Live event. ✔ ✔ ✔
Audience Chat Allow up to 1000 audience members to chat with each other and with presenters in real time during the Live event. ✔ ✔ ✔
Viewer Layout Switching Allow presenters to change the layout of the event window that viewers see in real time. ✔ ✔ ✔
Headshots For telephone events. Display a headshot photo or other image to the audience when a presenter is speaking. ✔ ✔ ✔
Slides Upload one or more slide decks and present slides during the event. ✔ ✔ ✔
Pre-recorded Video Overlay Play a pre-recorded video during the event.  The video plays over the event window as an overlay, instead of playing through the event window. ✔ ✔ ✔
Live Screen Share Share your screen, browser, or browser tab during a Live event. ✔ ✔ ✔
Audience Questions Allow viewers to submit questions during the event and optionally view answers in real time. ✔ ✔ ✔
Downloadable Event Resources Allow viewers to download additional files from the event window during the event. You can include slide decks, PDF files, Word documents, Excel spreadsheets, and more. ✔ ✔ ✔
In-event Surveys Share surveys with viewers any time during the event to keep them engaged. ✔ ✔ ✔
Post-event Survey When viewers exit the event, automatically prompt them to complete a survey. ✔ ✔ ✔
Certification Exam Automatically send PDF certificates to viewers who attend the live event for a specified duration, complete a specified number of surveys, or pass one or more exams (graded surveys). ✔ ✔ ✔
Follow-up Email Automatically send custom follow-up emails to registered viewers after the event. ✔ ✔ ✔
Event Archive Events are automatically archived and available to replay for 12 months after the event date. ✔ ✔ ✔
Web Replay Link After the Live event, the event recording is available for replay at the same link. ✔ ✔ ✔
MP3 Recording Download a copy of the event audio recording as an MP3 file. ✔ ✔ ✔
MP4 Recording Download a copy of the event recording as an MP4 file. The recording captures the event audio, video, overlay videos, slides, and shared screens. ✔ ✔ ✔
Automated Transcription, Captioning, and Keyword List Make all your events more accessible to viewers with disabilities and enhance navigation. Add automated captions, a searchable transcript, and a list of key phrases discussed during the event to navigate to exact points in the presentation and transcript. Add-on Add-on Add-on
Reporting and Analytics Get detailed reports about your event and viewers that you can filter and download. ✔ ✔ ✔


À la carte packages

Every Lumen Webcasting plan includes a number of additional packages (feature sets) you can add at no extra cost. The number included varies by plan. You can purchase additional packages beyond your plan maximum for a monthly fee.

Package Description
Video Bridge

Have up to 10 presenters broadcast their video from different media sources or locations. Presenters can connect to the event using a webcam, video conferencing system, Skype for Business, or telephone audio.

Pro and Broadcast licenses can connect to the Video Bridge with a webcam only.
Optimization & Adaptive Bit Rate Video stream optimization and multicasting with Lumen Enterprise to deliver high-quality live and on-demand video that scales to accommodate network resources.
Advanced Security Add an additional layer of security to your event by limiting viewers by IP address, email address, or domain. You can also limit the number of logins using the same email address and add a customizable security message for unauthorized users.
Advanced Marketing and Portal

Customize your event and add sponsor logos, social media links, and redirect viewers to a website you specify when they exit.

You can also create a customizable web portal that acts as a central repository for managing multiple events or an ongoing series. Registration is collected centrally for all linked events, so viewers only register one time.
Continuing Education & Hybrid Meeting Send viewers to third-party learning management systems and let people attending the event in-person join the event with their mobile device to add them to event reports. You can also disable fast-forwarding and add captions to event replays.


Per event services

These features can be added to an event by request and incur an additional charge per event. Some features require you to purchase a Standard or Premium Assist package.

Feature Description
Standard Assist A Production Manager joins the event 30 minutes before the start time to perform audio checks, review presenter controls, and provide best practices. They also connect the audio to the webcast, answer audience technical questions, and provide assistance for the duration of the event. 90 minutes included; additional time billed in 30-minute increments.
Premium Assist Standard Assist services, plus the Production Manager schedules a kick-off call and milestone meetings with presenters, creates and customizes all aspects of the event, and provides a 60-minute orientation session for presenters to become familiar with the Live Studio. They also push slides and manage polls, Q&A, and registration during the event. 90 minutes included; additional time billed in 30-minute increments.
Additional Viewers Requires Standard or Premium Assist. Increase capacity for the event beyond the maximum capacity included with your plan. Purchase additional capacity in blocks of 250 (250, 500, 750, etc.). You can request up to a total of 10,000 viewers.
Video Stream Switching Requires Premium Assist. For events with multiple webcam or video presenters. Have a producer manage which video streams are on stage, up to 4 presenters at a time. 90 minutes included; additional time billed in 30-minute increments.
Live Captioning Requires Premium Assist. Captions provided in real time by a professional. First hour included; additional time billed in 30-minute increments.
Automated Transcription and  Captioning Requires Premium Assist. Make your event more accessible to viewers with disabilities and enhance navigation. Add automated captions and a searchable transcript.
Professional Transcription Services Requires Premium Assist. After the event, receive a professionally written transcript of the event as a Word file. Transcripts are captured in the original event language.
Extended Archive After the event ends, it is automatically archived and available for replay for 12 months. Purchase extra time and make the replay available for an additional 6 or 12 months.
Professional Services Requires Premium Assist. You can request additional professional services and features that are not included in your plan or packages. Requests are reviewed and approved on a case-by-case basis.

Your Webcasting account credentials

When your Lumen Webcasting account was provisioned, a welcome email was sent to the Team Manager (the account holder). The welcome email contains a username, a temporary password, and a Client ID.

If your welcome email does not contain a Client ID, your Team Manager has added you to your company's webcast account as an administrator (licensed user). Sign in to the Webcasting Admin portal to schedule events, run Live events, and access reporting.

Make sure to set your password

The temporary password can only be used one time to sign in. When you receive the welcome email, click the admin portal link and sign in with your username and temporary password. You'll be prompted to create a new password for your account.

Getting Started for Presenters and Guest Admins

Want to skip reading? Watch the video.

Guest Administrators are people who are presenting or otherwise assisting with a specific event. When creating an event, the host sets up Guest Administrator accounts for people who will be helping. If you have a managed event account, we will set up a Guest Administrator account for you for each event.

Depending on the permissions you are granted, you can upload event content, edit the On-Demand event or replay, deliver the event, manage Q&A, and generate event reports.

To sign in to the Guest Admin site:

After the event is created, you receive a Guest Admin Link email that includes a link to the Guest Admin site. Click the link and enter your information or credentials to sign in.

The Guest Admin Access site displays buttons for the event activities you are assigned.

Guest Administrator Access site

Before the event, click:

During the event, click:

After the event, click:

Book a managed webcast with operator-assisted audio

We offer a variety of event types to accommodate your presentation and how you would like viewers to access the event. Each event type includes a 30-minute pre-conference and 90 minutes of presentation time. If you need additional training, you can request a 60-minute Dry Run before the event. An event production manager provides event delivery and feature training in the Live Studio.

You can also include a Lumen operator-assisted audio conference in conjunction with your webcast. Operator-assisted audio allows viewers to dial in to the event with their phones to listen and participate in live audio Q&A.

For detailed information about each option, click the info button on the Managed Webcast Request site or check the Managed Webcasting Feature Summary.

Before you begin

Make sure you have everything you need to book your event.

To book a managed webcast with Lumen operator-assisted audio:

  1. Go to the Managed Webcast Request site.
  2. On the Event Information page, enter the name of the Account Holder - the person who manages the logins for the account - and the Client ID for the account.
  3. Then, enter the name, email, phone number, and company of the person organizing the event.
  4. For Speaker, enter the names of the presenters and their titles. Click + Add Another Speaker to add more presenters.

    Event Information page shows speaker name and title fields filled in, and +Add Another Speaker option

  5. Enter the event title, date, start and end time, and time zone. Click Continue.

    Event Information page shows the event title entered with a date, time, and time zone selected

  6. On the Web Event Details page, enter the name, email, phone number, and region of the person you'd like the event production manager to contact about the event.
  7. Select the web event type, telephone or video broadcast type, player size (if you're broadcasting a video event), the estimated number of viewers you expect, and the date you'll need the event link to start promoting the event.

    Web Event Details page shows a Live event with Video Streaming at 480p, 500 expected participants, and a date selected for the event link.

  8. Select the included features and add-on features you'd like to add to the event. The included features on the left have been pre-selected and are available at no additional charge. The add-on features on the right incur an additional charge.
  9. For additional live event delivery training, select Dry Run and enter the date and time, time zone, the name of the person requesting training, and their contact info. Click Continue.
  10. On the Audio Event Details page, under Do you need an audio (phone) conference?, select Yes. For the Audio type, select Event Express or Event. Then, select the audio conference features you need.

    Audio Event Details page shows an audio conference with Event Express and a WAV Recording selected

  11. In the Details of Your Event section, enter the number of speakers and attendees you expect to dial in with US & Canada Toll and Toll-Free numbers, and International Toll-Free numbers.

    Details of Your Event section shows 1 speaker and 499 participants will dial-in with US & Canada toll-free numbers

  12. In the Additional Details section, select the type of introduction you'd like the operator to give, whether you'd like to take questions over the phone, and whether you want to schedule a dress rehearsal.

    Additional Details section shows the Standard introduction type selected with no Q&A or dress rehearsal

  13. In the Additional Comments box, enter the number of lines you need for US & Canada toll-free and International toll-free numbers and the countries your viewers will be dialing in from. You can also enter any special instructions or questions you have.
  14. When finished, accept the terms and conditions and click Submit.

After you submit your request, an event production manager will contact you within 48 hours to confirm the event details.

Request additional features and assistance for an event

If you purchased a Lumen Webcasting plan, you can request additional features, event management services, and transcription services for your event. You can request:

Depending on the level of assistance you select, you can also request the following features:

For detailed information about each option, click the info button on the Additional Features Request site form or check the Lumen Webcasting Feature Summary.

Before you begin

Make a note of the Client ID found in your welcome email.

For Standard Assist, you must create and schedule your event before making your request. After scheduling your event, note the Event ID found in your new webcast confirmation email. You will also need to know the event type, the telephone or video broadcast type, and the video streaming option you scheduled for the event to complete your request.

For Premium Assist, you can create and schedule the event before making your request, but it is not necessary.

To request additional features and assistance:

  1. Go to the Additional Features Request site.
  2. In the Contact Information section, enter your company name, the name of the person who manages the logins for the account, and the Client ID for the account.

    Optionally, enter the name and email address of your sales representative.

  3. Enter the name, email, phone number, and region of the person organizing the event. If desired, enter the email addresses of other people who should receive the event confirmation email.
  4. In the Event Information section, enter the event title, date, start and end time, and time zone. Select Rush Request if the event is within 48 hours.

    Event Information section shows the event title entered and the date, time, and time zone selected

  5. In the Web Event Details section, select the type of assistance you need: Standard or Premium.
    • For Standard Assist, enter the Event ID.
    • For Premium Assist, under Do you have an event ID? select No to have an event production manager create the event for you. If you have already scheduled the event, select Yes and enter the Event ID.

      Web Event Details section shows a Live event with single webcam selected as the broadcast type and Premium Assist selected with no event ID

  6. Select the web event type, telephone or video broadcast type, and the video streaming option.
  7. In the Additional Features section, select the features you'd like to add to the event.

    Increased capacity and extended archive are available with Standard and Premium Assist. Other features require Premium Assist.

    Additional Features section shows Increased Event Capacity, Live Captioning, and Extended Archive with a 6-month duration selected

  8. In the Additional Comments box, enter any special instructions or questions you have. 
  9. When finished, accept the terms and conditions and click Submit.

After you submit your request, an event production manager will contact you within 48 hours to confirm the event details.