Troubleshooting

Echo, Feedback or Distortion of Event’s Audio and/or Video

If there is an issue with the audio and/or video quality, start by determining if it is an issue ...

Investigating a Presenter Issue

To investigate a presenter issue, please have the presenter capture the details below. For self-s...

Telephone Events - Speaker Can't Connect

Connecting using Phone Audio If you would like to connect to the Presenter Bridge using your tel...

VCU Events - Can't Connect / Sitting on "Connecting" Screen / "VCU Dial Out Failed" Message

This troubleshooting article addresses issues related to the VCU stream not connecting to the eve...

Video Bridge Events - Guest Presenter or Presenter Disconnected

If a Guest Presenter is dropped from the bridge, check to make sure an Admin has joined the Video...

Video Bridge Events - Speaker Can't Connect

This troubleshooting article addresses issues related to a presenter's audio or video stream not ...

Webcam broadcasts - Stream not connecting

This troubleshooting article addresses issues related to connecting the webcam stream to the even...

Webcam Events - Message stating "Access to your webcam is required to continue"

This message indicates that the computer’s video and audio sources are already in use or access i...