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When your Lumen Managed Webcasting account was provisioned, a welcome email was sent to the Team Manager (the account holder). The welcome email contains the Client ID for your account and a link to the event booking form. The Client ID is a unique number tha...

Want to skip reading? Watch the video. Guest Administrators are people who are presenting or otherwise assisting with a specific event. When creating an event, the host sets up Guest Administrator accounts for people who will be helping. If you have a managed...

If you request event management services, an event production manager can upload your event content and other files for you. (You can also sign in to your account and upload files to the event on the Event Content tab.) Important: To ensure your files are ava...

We offer a variety of event types to accommodate your presentation and how you would like viewers to access the event. Each event type includes a 30-minute pre-conference and 90 minutes of presentation time. If you need additional training, you can request a 6...

Want to skip reading? Watch the video. Guest Administrators are people who are presenting or otherwise assisting with a specific event. When creating an event, the host sets up Guest Administrator accounts for people who will be helping. If you have a managed...

The Integrated Audience Phone Bridge can be used to allow audience members to listen to the presentation on their telephone, rather than through their computer. These rates are per minute/per user and apply to Webcast Attendees only.  Presenters do not accrue ...

With a portal, viewers can register one time and attend any of the events on the portal. After you select a portal layout, start adding events (segments) to your portal from the Manage Segments tab. You can include Live, Simulated Live, and On-Demand (replay) ...

If there is an issue with the audio and/or video quality, start by determining if it is an issue with a presenter’s telephone line or video feed or a local playback issue for a viewer.  Issues with the event's audio/video stream will impact the entire audience...

To investigate a presenter issue, please have the presenter capture the details below. For self-service presentations, provide this information to Support for investigation. For managed presentations, provide this information to your Production Manager. Eve...

Connecting using Phone Audio If you would like to connect to the Presenter Bridge using your telephone, select the Phone Audio tab in the Presenter Bridge section. The system should display a local dial-in number and Passcode for the presenter. Presenters can...

This troubleshooting article addresses issues related to the VCU stream not connecting to the event. Issue The moderator is unable to connect the VCU stream to the event when dialing out to the VCU from the Live Studio or when dialing in to the event. Can’t ...

If a Guest Presenter is dropped from the bridge, check to make sure an Admin has joined the Video Bridge in the Live Studio. An Admin needs to join the Video Bridge to connect and start the presentation. If an Admin has not joined the Video Bridge, you will se...

This troubleshooting article addresses issues related to a presenter's audio or video stream not connecting to the video bridge. Issue In the Live Studio, presenters are unable to connect their video stream to the video bridge. Resolution Make sure your ...

This troubleshooting article addresses issues related to connecting the webcam stream to the event. Issue You're a moderator and you connect the webcam stream, but it doesn't connect so that you can start the event. The connecting screen displays the video p...

This message indicates that the computer’s video and audio sources are already in use or access is blocked.  Please follow the troubleshooting steps below: You should see a prompt in the browser asking if you would like to use your webcam/microphone. Click ...

Constant Bit Rate (CBR) Encoder Events (Recommended) You are only required to send one stream (per primary and backup). All streams are distributed at the bit rate set at the encoder. These are the system-recommended settings for each player size. These are a...

Make your managed event more secure by managing who can access your event and how. Secure your event with password protection, pre-authorized sites, and by approving and blocking email addresses, domains, and IP addresses. To include the following security fe...

For moderators and presenters. Looking to streamline several types of content, such as slides, videos, headshots, layouts and surveys? Use the Live Event Script feature to plan and organize all your content into a single, seamless delivery. This video provides...

Attendance surveys are a great way to keep attendees engaged during your event. This video provides an overview of the Attendance Survey feature, and shows how to set up a survey, send it to the audience, and view survey reports. 

For more detailed metrics on viewer activity, you can use the Third-Party Analytics feature to send data such as page views, unique viewers, and more to your preferred analytics solution. This feature is available for individual events only and cannot be set u...