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Welcome to Lumen Managed Webcasting
With Lumen Managed Webcasting, our team of Webcast experts does the heavy lifting for you to ensu...
Your Webcasting account credentials
When your Lumen Webcasting account was provisioned, a welcome email was sent to the Team Manager ...
Webcasting Feature Summary
Webcasting Plan Features These features are included or can be added to your plan by request. Yo...
Book a managed webcast with operator-assisted audio
We offer a variety of event types to accommodate your presentation and how you would like viewers...
Managed Webcasting Feature Summary
When booking a managed event, you can choose from a variety of services and features. The followi...
Book a managed webcast with operator-assisted audio
We offer a variety of event types to accommodate your presentation and how you would like viewers...
Video Bridge Events - Speaker Can't Connect
This troubleshooting article addresses issues related to a presenter's audio or video stream not ...
Webcam broadcasts - Stream not connecting
This troubleshooting article addresses issues related to connecting the webcam stream to the even...
Video Bridge Events - Guest Presenter or Presenter Disconnected
If a Guest Presenter is dropped from the bridge, check to make sure an Admin has joined the Video...
VCU Events - Can't Connect / Sitting on "Connecting" Screen / "VCU Dial Out Failed" Message
This troubleshooting article addresses issues related to the VCU stream not connecting to the eve...
Telephone Events - Speaker Can't Connect
Connecting using Phone Audio If you would like to connect to the Presenter Bridge using your tel...
Request additional features and assistance for an event
If you purchased a Lumen Webcasting plan, you can request additional features, event management s...
Echo, Feedback or Distortion of Event’s Audio and/or Video
If there is an issue with the audio and/or video quality, start by determining if it is an issue ...
Webcam Events - Message stating "Access to your webcam is required to continue"
This message indicates that the computer’s video and audio sources are already in use or access i...
Investigating a Presenter Issue
To investigate a presenter issue, please have the presenter capture the details below. For self-s...
Call us
North America US: 833-548-1001 (719-467-9572) Canada: 833-548-1002 (236-300-2305) EMEA Fran...
Welcome to Lumen Webcasting
Lumen Webcasting makes delivering professional, polished, and dynamic webcasts easy. You have acc...
Sort events and breakout sessions into categories
After you add events and breakout sessions to the portal, the portal automatically sorts them by ...
Buttons, tabs, and title bar color | Bar layouts
The highlight color sets the color of the title bar, buttons, and the ruling line above the foote...
Getting Started for Presenters and Guest Admins
Want to skip reading? Watch the video. Guest Administrators are people who are presenting or oth...