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This article covers frequently asked questions about broadcasting. Unless otherwise noted, the answers apply to Webcast account holders (moderators) who schedule, run, and manage events. Jump to: General | Video bridge (multiple webcams) | Telephone | Single ...

This article covers frequently asked questions about event branding and customization. Unless otherwise noted, the answers apply to Webcast account holders (moderators) who schedule, run, and manage events.   Recommended reading: Webcast Branding Best Practic...

This article covers frequently asked questions about event recordings and replays. Unless otherwise noted, the answers apply to Webcast account holders (moderators) who schedule, run, and manage events. Recommended reading: Download the event recording How d...

This article covers frequently asked questions about event reports. Unless otherwise noted, the answers apply to Webcast account holders (moderators) who schedule, run, and manage events. Recommended reading: What types of reports can I get on my event? and R...

This article covers frequently asked questions about slides. Unless otherwise noted, the answers apply to Webcast account holders (moderators) who schedule, run, and manage events. Recommended reading: PowerPoint Best Practices What are the  requirements for...

This article covers frequently asked questions about overlay videos and primary media clips. Unless otherwise noted, the answers apply to Webcast account holders (moderators) who schedule, run, and manage events. Recommended reading: Overlay Video Specs and R...

This article covers frequently asked questions about presenting a Live event. How many presenters can join the Live Studio at the same time? There is no maximum number of presenters that can join the Live Studio. However, if you’re broadcasting the Live even...

This article covers frequently asked questions about audience Q&A. Recommended reading: About Q&A Where can I find questions from the audience? For Live events, the Q&A queue displays at the bottom of the Live Studio (for moderators and presenters) or in a ...

This article covers frequently asked questions about surveys and certification. Unless otherwise noted, the answers apply to Webcast account holders (moderators) who schedule, run, and manage events. What are the different types of surveys? There are several...

Embedded fonts are not supported. Before uploading a slide deck to an event, you must remove embedded fonts from the deck. Note: In total, we support over 1500 different font families. We probably already support your custom fonts or can add them for you. Con...

The Webcast service does not currently offer virtual backgrounds; however, if you're broadcasting a single webcam or multiple webcams (video bridge) during the event, you can add them to your video stream with a third-party virtual webcam app. A virtual webcam...

A video bridge allows presenters to connect to an event and broadcast from different camera sources and locations. As a presenter, you will join the event from your computer and connect the video source that you'll use to speak to the audience. Often this is a...

For Live events with StreamText captions only. The Webcast service does not have a built-in live captioning feature. However, you can create a custom tab and include real-time captioning delivered through the StreamText platform in your Live event. To include ...

North America US: 833-548-1001 (719-467-9572) Canada: 833-548-1002 (236-300-2305) EMEA France: +33 (0)1 7037 5527 (Paris) France: 0800 946 519 (ITFS) Germany: 0800 673 8363 (ITFS) Sweden: +46(0)8 5033 6477 (Stockholm) Sweden: 0200 125 344 (ITFS) UK:...

For Live, On-Demand, and Simulated Live events. You can upload as many as 10 overlay videos to your event and share them with the audience. For Live events, you are limited to 10 videos whether you launch them inline or in overlay windows. For On-Demand and S...

You can embed your webcast in another website using an iframe element. Depending on your desired setup, you can customize the embed code to show the webcast player immediately or require viewers to register before loading the webcast player. This article inclu...

General Best Practices Some advanced PowerPoint features are not recommended for use in your presentation. To optimize your slide decks for your Webcast presentation, please use the following as a guideline: Use PowerPoint 2007 or later to create your slid...

As a moderator, you have full control of presenters and video bridge functions. You can share your webcam, share your screen or an application window (720p events only), and manage your own event experience. Click on a presenter's name to hide their webcam, mu...

Change the webcam layout to display more presenters during the Live event. By default, the Single Speaker layout is selected and displays the active talker to the audience. You can change this layout before the event begins and switch layouts any time during t...

Connecting Using a Webcam If a presenter can connect to the Video Bridge but cannot be seen/heard (and appears as an orange silhouette), this indicates their network is blocking access to their camera and/or microphone. If you are connected to a VPN, ple...